Objective
Reset an Outreach User's login credentials as an Outreach Admin.
Applies To
- Outreach Admins
Notes
Users in Orgs leveraging third-party Single Sign On (SSO) must contact their IT Team to troubleshoot any login issues, The guidance outlined below will not apply.
Procedure
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Access the Outreach Platform.
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Click the Administration (Gear Icon) from the left bottom corner.
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Under Users & Permissions, click Users.
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To the right of the applicable user, click the three dots icon and select Send Claim Link from the dropdown.
- Click the Send Claim Link button, an email will be sent to the applicable user to reset their password, the link will expire in 72 hours.
If the User Does Not Receive the Reset Email
- Make sure to check the Spam/Junk folder as reset emails can sometimes end up there.
- Reset emails will come from this email address: notifications@app.outreach.io. Make sure this email is not blocked.
- If the user is still not receiving the password reset email, their email may be added to the suppression list due to email bounces. Please contact Support for further assistance.
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