How To Reset Outreach User Passwords - Admin Process

Purpose: 

The purpose of this article is to provide direction to Outreach Admins in resetting an Outreach User's login credentials. 

Intended Audience: 

• Outreach Admins

How To Reset User Passwords: 

1. Access the Outreach Platform. 
2. Click the User's initials (avatar) in the bottom left corner of the navigation sidebar. 
3. Click Users under the User Admin section of the Settings panel.
   
4. Click the applicable user and select Send Claim Link from the more options dropdown menu. 
   
5. Click Send on the Send Claim Link dialog box. 
   
   An email will be sent to the email the applicable user to reset the password.
   Note: The link will expire in 72 hours.
   

Additional Resources: 

How To Reset Outreach User Login Credentials