Frequently Asked Questions
Where is Outreach’s product infrastructure hosted?
The core Outreach platform is hosted in multiple Amazon Web Services (AWS) data centers in various AWS regions across the United States and Amazon Web Services (AWS) in Dublin.
Before May 2022, the Outreach platform was solely located in the United States. As of May 2022, Outreach has a new data center environment in the European Union.
Providing a secure platform for our customers is fundamental to Outreach’s mission. For more information please visit our Trust Page.
Does the GDPR require Outreach to store personal data in the EU?
No, Outreach does not process sensitive data as defined by GDPR. The GDPR permits transfers of personal data outside of the EU subject to certain conditions. Outreach helps enable customers to meet their GDPR obligations whether their customer data is stored in our US or EU infrastructure. Outreach follows legal processes for GDPR-compliant data transfers between the EU and US.
How can I confirm that my Outreach data is hosted in the EU?
When you sign up for Outreach, you may choose to host your data in North America or the EU. If your account’s data is hosted in the EU, you can see this based on the URL for your Outreach instance. Please use the Support Portal to submit a request to our Technical Support Engineers if you have any questions.
Can I access my Outreach from any location?
Yes! Regardless of whether Outreach is deployed in the EU or US, it can be accessed globally.
I am currently hosted in the US, can I move my Outreach to the EU?
While not supported out of the box, please use the Support Portal to submit a request to our Technical Support Engineers.