Why can't I set up a User's mailbox as an Outreach Admin?

Created by Joel Sandi, Modified on Mon, 9 Feb at 11:00 PM by Alsabana Sahubarali

Question

When logged in as an Admin to Outreach and reviewing other Users' Mailbox settings, there are no buttons corresponding to mailbox configuration/editing or for disconnecting the mailbox. Why aren't there any options for Admins to manage the connected mailbox?

Applies To

  • Outreach Admins

Answer

While Admins have access to most other parts of User setup and configuration—including the authority to request additional mailboxes on behalf of Users—all Users and Admins in Outreach may only configure their own mailbox(es). Generally, due to provider limitations and aligning to security best practice, Users with mailboxes requiring setup, configuration edit, or disconnection must manage this in the Outreach platform themselves within their Personal settings.

own_mailbox_setup.jpg
When viewing your own mailbox, you can access buttons to manage configuration or disconnect.
other_user_mailbox_setup.jpg
When viewing another user's mailbox settings, configuration and disconnect options are not available.

Additional Information

How To Connect a Primary Email to Outreach

How to Delete a Mailbox from an Outreach User

How to Add an Additional Mailbox to an Outreach User

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Preview
0 of 0