Amplify Package FAQ

Created by Aye Myat, Modified on Fri, 26 Jun at 2:35 PM by Aye Myat

Applies To

Outreach Admins
Outreach Amplify Package

Frequently Asked Questions

What is Amplify?

Amplify enables customers to use AI-powered agents and actions for prospect sourcing, account and prospect enrichment, personalized content generation, and conversation intelligence across sales motions.

Amplify includes various AI features including but not limited to:

Research Agent
Personalization Agent
Meeting Prep Agent
Smart Kaia Coach – Autoscoring

What license do I need to gain access to Amplify?

Amplify requires one of the following licenses:

Engage
Amplify Essentials
Amplify Core
Amplify Plus
Amplify Pro

Amplify is licensed at the org instance level. All users within the licensed org instance have access to Amplify capabilities, subject to the features and usage limits included in the Amplify package purchased.

How are credits consumed?

Credits are consumed through discrete actions. An action is a specific AI-powered task performed by the platform — such as generating a personalized message or completing an individual search — each defined with clear, measurable criteria and a predictable credit cost. Credits are deducted according to the predefined amount associated with each action.

Can I increase the number of credits?

Yes. If your team needs more credits than what is included in your plan, you can purchase additional credit packs at any time. Additional credits can be purchased by reaching out to your Outreach contact or through the "Request increase" button on the AI Metering Dashboard.

Is Professional Services required for enablement?

Professional Services is highly recommended to ensure you are able to quickly realize value when launching new agents within your GTM org and that your specific business needs are met.

Can I keep track of my credit usage?

Yes. Amplify credits can be tracked using the AI Metering Dashboard. Email notifications will also be sent when credits hit the following milestones:

50% and 80% of credits used
100% of credits used
102% of credits used (overage notification)