What is causing the error “We could not sync this record. Reason: unable to obtain exclusive access to this record or 1 records: XXX.”

Created by Ivana Milićević, Modified on Mon, 9 Feb at 11:00 PM by Alsabana Sahubarali

Applies To

  • Salesforce

  • CRM

Answer

The row lock error occurs when Outreach attempts to access a record but something else (such as a Salesforce user, another integration with Salesforce or an automated process in Salesforce) is accessing the record at the same time. 
Salesforce will place a lock on records to prevent another operation from updating it at the same time and causing inconsistencies in the data.
Note that these locks normally last for a few seconds and when the lock is released, you could either wait for your next automatic sync or try again to manually sync your impacted records. 

Additional Information

For additional details on the locks, you should reach pout to your SFDC Amin.

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