How to delete Caller ID from Twilio console?

Created by Ivana Milićević, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

⚠️ INTERNAL USE ONLY ⚠️

The contents of this page are for internal company use only. Do not distribute or share.


Objective

Delete the existing Caller ID for the customer from Twilio console.

Applies To

  • Orgs who rebranded and they need to change their Caller ID.

Procedure

  1. Login to Twilio console
  2. Search for Subaccount
  3. In the search bar enter "Trust Hub"
  4. Find CNAM
  5. Click on the one that has the 'CNAM Display Name' they want to delete and click DELETE.

Note: Please make sure the request is coming from an Outreach Admin before processing with the  the removal within the console.

Screenshot 2024-12-06 at 11.38.46.png

 

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