Why or how do emails appear as 'Mailbox Contacts' in an email dropdown field (TO & CC field)?

Created by Mike Le, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Applies To

  • Mailings, Templates, Sequence Templates

Answer

  1. The email must be associated to a prospect record in Outreach.
  2. You must have sent that contact an email where the message synced to the system. This is how we are able to pull them as a Mailbox Contact after they're a prospect record in the system.

Test Template - Templates - Outreach 2024-02-21 at 2.55.29 PM

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