Phone Icon Missing in Outreach

Created by Mike Le, Modified on Mon, 9 Feb at 11:02 PM by Alsabana Sahubarali

Symptom 

The Phone icon is missing in Outreach. Unable to access the Voice tab in User Settings. 

Applies To

  • Outreach Users

Resolution 

If you do not see the Phone button in the top right of Outreach, or you do not see the Voice tab on your user settings page, then you currently do not have access or permission to use Outreach Voice. This is configured in your governance profile and managed by your admins.

If you need voice access, please reach out to your Outreach admins.

(5) Governance Testing - Users - Outreach 2023-03-08 at 12.26.51 PM

Here are the governance profile permissions you'll need to make Outreach voice calls and to be able to see the phone icon:

Outreach 2023-03-08 at 12.33.48 PM

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