Can telephone (click-to-dial) links be used in custom fields?

Applies To

• Custom Fields

• Prospects

Answer

Custom fields can contain telephone numbers, but because all custom fields in Outreach are formatted as plain-text, a phone number stored in a custom field cannot be clicked as if it in the dedicated phone field on the prospect record.

There is no mechanism to format a custom field as a telephone number, so these numbers will not be clickable and will need to be manually entered into the dialer.