Set Up an Alias with Gmail's 2-Step Verification

Created by Aye Myat, Modified on Mon, 9 Feb at 11:02 PM by Alsabana Sahubarali

Objective

The purpose of this article is to provide direction to Outreach Users in configuring an alias email with Gmail's 2-Step verification process.

Outreach recommends Admins contact Outreach Support to confirm the alias mailbox has been added prior to starting this process.
In order to connect an Outreach Mailbox to a Gmail Alias, IMAP configuration must be enabled on the Gmail side. Please note that when IMAP configuration is first enabled, it may take several hours for the change to propagate.
Outreach will only sync emails associated with Prospects in Outreach. None Prospect emails will not sync.

Before completing this process, admins have:

Access the Outreach Platform.
Click on the user's initials in the bottom left corner of the navigation sidebar.
Click Mailboxes in the menu bar.
Select the Alias Mailbox from the list.
Select Google API (recommended).
Access your Gmail account and turn on 2-Step Verification.

Sign into your Gmail account and click your avatar.
Click Manage Your Google Account.
Click Security in the navigation panel.
Click 2-Step Verification.
Click App Passwords.
Select Other (Custom Name) from the Select Apps dropdown menu and input Outreach.
Note: An app-specific password is generated for Outreach.
Highlight and copy the password.
Return to your Outreach mailbox settings and input the app-specific password that you generated from Gmail into the Password field.
Press Enter and enable the Sending and Syncing options as applicable.
Click Save.
Note: Both 2-Step verification and app-specific password settings may be controlled by your G-Suite Admin or internal IT team. If you cannot access these features, contact your internal teams to verify these features are available. For more information, refer to the Sign in using App Passwords article.