How to Send and Review Texts in Outreach Voice

Objective

The purpose of this article is to provide direction to Outreach users in sending and reviewing text messages in Outreach Voice. 

Note: Texts are only supported through Outreach-specific numbers purchased through Twilio with valid USA country codes. 

Applies To

• Texting
• Outreach Voice

Procedure

Send a Text Message in Outreach Voice

1. Access the Outreach Platform.
2. Click on the Message icon in the navigation sidebar.
3. On the Texts landing page, click Create New Message.
4. Input the name or number of the Prospect to text in the To: field.
5. Input the text message in the Text Message field.
6. Click Send.

 Review Text Messages in Outreach Voice

1. Access the Outreach Platform.
2. Click on the Message icon in the navigation sidebar.
   Note: A red dot in the top left-hand corner of the Message icon indicates the user has unread messages.
3. On the Texts landing page, click through the conversations to view more and respond as applicable.

Note: If it looks like your text messages are being delivered, but the recipient isn't getting them, it may be a case of a carrier blocking you number. Outreach recommends trying another SMS number owned by another carrier. To view which carrier owns a phone number, visit the LNR Look up tool at Aperion.com.

For more information on texting best practices, refer to the Texting Best Practices.