Error when calling a prospect- You do not have a phone number for making calls

Symptom

Calling a prospect throws an error- 'You do not have a phone number for making calls. Please import or purchase a phone number then, try again'

Error

Applies To

• Users with local presence enabled but no phone number purchase permissions

Resolution

To resolve, your Outreach Admin can either assign a phone number that matches the area code or update the governance profile to purchase phone numbers.

Cause

A phone number has not been assigned to make calls.