Break down of a "Processing Failed" Thunder log

Created by David Sullivan, Modified on Mon, 9 Feb at 11:02 PM by Alsabana Sahubarali

INTERNAL USE ONLY 

The contents of this page are for internal company use only. Do not distribute or share.

Objective

The purpose of this article is to provide direction to support agents on how to review Thunder logs in Datadog.

Applies To

  • Outreach support agents

Procedure

Log Explorer Datadog 2024-03-15 at 3.08.42 PM.jpgLog Explorer Datadog 2024-03-15 at 3.10.51 PM.jpgLog Explorer Datadog 2024-03-15 at 3.16.24 PM.jpgLog Explorer Datadog 2024-03-15 at 3.17.52 PM (1).jpgLog Explorer Datadog 2024-03-15 at 3.21.41 PM.jpg

Additional Information

The example log in this article is for a Call activity that was pushed to Salesforce and failed to sync due to a dependency on the related Account.

The advanced configuration for field mappings can influence what record type we show in errors. See image below.

Administration - Outreach 2024-03-15 at 3.28.37 PM.jpg

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