How to Record a Voicemail Drop

Objective

Configure Voicemail Drop for Outreach Voice.

Applies To

• Outreach Users
• Voicemail
• Outreach Voice

Before You Begin

Admins need to enable Voicemail Drop within the org level settings for Outreach Voice. The Voicemail Drop feature can then be configured by each user for themselves, and each user will have their own set of pre-recorded voicemails.

Please note that some calling destinations may require that prospects opt into receiving pre-recorded or AI generated voicemails. We suggest you speak with your legal counsel if you have concerns with using this feature.

Procedure

1. Access the Outreach Platform.
2. Hover over your name, then click Personal Settings at the bottom left.
3. Navigate to Voice > Voicemail.
4. Navigate to When calling (voice drop).
5. Click Record new message.
6. Input the name of the Voicemail Drop in the Name field.
   Note: Each Voicemail Drop should have a descriptive name to easily identify what scenario that voicemail is best suited for.
7. Click Start recording.
8. When finished, click Stop to stop the recording.
9. Click the Play button to review your recording.
10. Click Save. Your new voicemail appears in the Voicemail Drop section.

Selecting a Default Voicemail Drop

1. Select a Voicemail Drop.
2. Click Save. The selected voicemail drop will have Default attached to it.