Why does my Opportunity MultiSelect picklist show as a text field?

Applies To

• Multiselect Picklists on Opportunities

• Admins (field configuration)

• The Opportunity Deal grid, slideout, and overview pages

Answer

The Deal grid, slideout, and overview pages do not support a multi-select picklist field type. When an Opportunity custom field is configured as Picklist (Multi Select), these pages show a text input.

Additional Information

As a work around set custom field to Picklist (Single select) and use it as a single-value field. Caveats:

• This is viable only if the CRM field is also single-select.

• If the CRM field is a multi-select picklist, records with several values sync as one delimited string (for example A;B). That string will not match a single-select option. Expect inbound picklist validation errors for those records.

• A plain text field avoids the validation errors but gives up the dropdown.