Objective
The purpose of this article is to explain the terms Outreach uses in release notes to describe AI features, including how to tell whether a feature uses AI, whether your administrator can turn it off, and whether it uses Amplify credits.
Applies To
- Outreach Users
- Outreach Admins
Overview
Beginning with the November 2026 release, release notes use the following terms to describe how a feature works with AI and your organization's settings:
| Term | Meaning |
|---|---|
| AI-powered | Uses AI, from Outreach or a trusted third-party provider, to create content or take action for you. |
| Admin-controlled | Your Outreach administrator can turn this on or off for your organization. |
| Uses Amplify credits | Counts against your team's Amplify credit consumption allotment. |
AI-powered
Some Outreach features use AI, from either Outreach or trusted third-party providers, to create content or take action for you. This covers both generative tools, like drafting a message or summarizing a call, and non-generative tools, like matching, scoring, or tagging. You can always tell where AI is involved in a feature from its release note, so you can decide when and how to use it.
A feature without this term doesn't use AI, from Outreach or a trusted third party.
Admin-controlled
A feature marked admin-controlled can be turned on or off for your organization by your Outreach administrator, either from AI Control Hub or from the feature's own settings. This keeps the decision about which AI features are active with your organization, rather than applying automatically.
If a feature isn't marked admin-controlled, your administrator can't disable it directly. Manage AI feature availability from AI Control Hub. For feature-specific steps, refer to Disabling GenAI Features.
Amplify credit consumption
Some AI features draw on your team's Amplify credit allotment when used. The release note for a credit-tagged feature explains how that usage is calculated for that specific feature.
You can track your consumption anytime through the metering dashboard. You can also turn off a feature that's consuming credits you don't want to spend. For feature-specific steps, refer to Disabling GenAI Features.
A feature without this term doesn't affect your Amplify credit consumption.
Additional Information
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