How To Reschedule Emails from the Outreach Outbox

Purpose: 

The purpose of this article is to provide direction to Outreach Users in rescheduling an email from the Outreach Outbox. 

When you're going to be out of the office or worried that your emails are going to be delivered on a holiday, you can check the delivery date of emails and reschedule them as needed.

Intended Audience: 

• Outreach Users

Notes: 

• This article discusses the process for rescheduling emails (send-delay) through the Outreach Outbox. For more information regarding how to delay email delivery for Microsoft, Google. Or another email provider, refer to the applicable manufacturer’s support content. 
• When rescheduling emails that are part of a sequence, the email must be scheduled to send at a time within the schedule for that sequence. If a time outside the schedule is chosen, the email will automatically be scheduled for the next available time block.

How To Reschedule Emails from the Outreach Outbox: 

1. Access the Outreach Platform.
2. Access the Outreach Outbox.
3. Sort, filter, and select the applicable emails.
4. Click the Schedule icon (clock) in the menubar. 
5. Input the applicable date and time and click Schedule.
   
6. The selected emails are scheduled for delivery.

To view or update a scheduled delivery, sort and filter by State = Scheduled At. 

Additional Resources:

How To Create a Custom Smart View

Smart View Filter Options