The purpose of this article is to provide information to Outreach Users regarding Outreach Kaia.
- Outreach Users
Outreach Kaia FAQs:
Q: How do I enable Outreach Kaia for my Zoom meetings?
A: Outreach Kaia is automatically enabled for your meetings when these three conditions are met:
- The Outreach Prospect is added as an attendee in the meeting invite.
- A Zoom web conference link is added to the invite.
- A meeting is created from the Google, Outlook, or O365 (Exchange) calendar synced with Outreach.
Q: How do I know that my scheduled Zoom meeting is enabled for Outreach Kaia?
A: On the Outreach calendar, the meetings enabled for Outreach Kaia will have a Join meeting with Kaia” option on the meeting invite page and Outreach icon in your calendar view.
Note: You will not see the Join meeting with Kaia option and “Outreach icon” on your synced Outreach calendars.
Q: When does Outreach Kaia join my meeting?
A: The Outreach Kaia Assistant joins your meeting a minute before the meeting starts. If the waiting room is enabled for the Zoom meeting, Outreach Kaia will wait in the waiting room to be admitted for 10 minutes.
Q: I created a Zoom meeting using an Outreach-synced calendar; why don’t I see Outreach Kaia Assistant joining my meeting?
A: Outreach requires meetings to be synced in the Outreach calendar to be enabled for Outreach Kaia. If your meeting was created in a Google, Outlook, or O365/Exchange calendar and didn’t sync with Outreach on time, the Kaia Assistant will not join that meeting. Also, if the waiting room is enabled for the meeting, Outreach Kaia might be waiting for 10 minutes to be admitted to the meeting.
Q: Does Outreach Kaia work for meetings scheduled with Gong landing page?
A: Yes, Outreach Kaia works with Gong landing page in meeting invites. We extract Zoom meeting details from the Gong landing page and use that for adding Kaia assistant.
Q: Can I add Outreach Kaia to my live meetings?
A: Outreach Kaia is pre-scheduled for a Zoom meeting created by the host who is enabled for Outreach Kaia. We anticipate adding Outreach Kaia “on-demand” to live meetings in in the future.
Q: Can I disable Outreach Kaia for my Prospect Zoom meeting?
A: Today, we don’t allow you to disable Outreach Kaia for an upcoming Prospect Zoom meeting. However, you can remove Kaia when your meeting starts by removing the Outreach Kaia Assistant as a participant from the Zoom app or ending the recording from the Outreach Kaia screen.
Q: What happens when none of my invited attendees join the pre-scheduled meeting?
A: Outreach Kaia stays in the meeting or waiting room for 10 mins. If no one joins the meeting during that time, Outreach Kaia will leave the meeting.
Q: For back to back meetings when using the same Zoom ID and waiting room, how should I admit the Outreach Kaia assistant for the upcoming meeting?
A: In order to avoid a single meeting recording that includes two back to back meetings, we recommend that you end the Outreach Kaia recording of your first meeting just prior to conclusion. Then, start your second meeting and admit Outreach Kaia from the waiting room to the meeting when prompted.
Q: Can I edit the transcript of the meeting conversation?
A: No. The transcript is autogenerated by real-time speech to text conversation and cannot be edited.
Q: Why is Outreach Kaia not detecting all action items during my meeting?
A: We convert speech to text and then leverage machine learning to detect action items within conversations. The machine learning model is trained for different patterns denoting action intent within the speaker utterances. If your utterance was not detected as an action item, this could be because either Kaia didn’t generate the accurate transcription for your utterance because of bad audio quality or our model didn’t recognize it as an action item. Outreach suggests that you provide us in-product feedback from the live Kaia experience or recorded meetings for inaccurate or missing action items.
Q: Can I manually add action items not detected for the meeting?
A: No. Action items are auto generated and cannot be manually added right now.
Q: Who receives the summary email for the meeting?
A: The summary email of the meeting is sent to the host of the meeting.
Q: Can I forward the summary email to other stakeholders.
A: Yes, you can forward the summary email to whoever you like. However, please note the recorded meeting page link will not be accessible to attendees who are not part of Outreach Kaia Beta.
Q: Who can view the recorded meetings page?
A: Currently, the recorded meeting page is available to only Outreach Kaia beta users in your organization.
Q: Can I delete recorded meetings?
A: Yes, you can select recordings from the recorded meeting list view page and delete them. Please note this will delete the entire meeting recording details - action items, transcript and audio recording synced with that meeting.
Q: How can I understand the context of action items automatically captured during the meeting?
A: All the action items on the recorded meeting page link to the appropriate section in the meeting transcript. You can click on an individual action item’s “time stamp” to link to the associated transcript section to get more context.
Q: Can I download my Outreach Kaia recordings?
A: No, you can’t download your Outreach Kaia recordings at the moment.
Q: What are Kaia Content Cards?
A: Kaia Content Cards are user-created and populated content that surfaces in a Kaia meeting for the Rep when a trigger is processed.
Q: How do I create a content card?
A: Refer to the How To Create Kaia Content Cards article.
Q: What information do content cards provide to reps?
A: Content cards can surface relevant data and talking pints for reps, provide links for additional information, and streamline the follow up process.
Q: Are there different types of content cards?
A: Yes, currently Outreach provides the following types of Kaia Content Cards:
Q: I have a technical issue with Kaia, who do I contact.
A: Outreach Support is always here to help. Submit a Support Request and select Kaia from the sub-topic dropdown menu to submit a request.