Automatic Outreach Call Recording Deletion

Objective

Set a retention and deletion schedule for your voice call recordings, in compliance with your corporate data retention policy. Absent this configuration, call recordings will remain available in your Outreach instance as along as you are subscribed to Outreach Voice service and the recordings are not manually deleted.

Applies To

Admins
Voice recordings
Data retention

Please Note These Important Details

This article applies to Outreach Voice Recordings. To delete Kaia for Outreach Voice recordings, you can select recordings from the recorded meeting list view page and delete them. Please note this will delete the entire meeting recording details - action items, transcript, and audio recording synced with that meeting.
Administrators have governance settings that control which users can delete recordings and which cannot.

How Automatic Retention and Deletion Works

There are preconfigured durations for the most common choices, but admins can configure a custom duration to meet their organizations specific privacy needs.
Recordings are deleted within 24 hours once the duration is met.
Any pre-existing call recordings older than the entered duration will be deleted when the feature is enabled for the first time. Please note that it may take up to 30 days for all call recordings to be deleted due to the variable number of recordings present, and that this action is irreversible.
Admins will be emailed once the job to delete historical recordings are deleted.
Once a recording is deleted, it cannot be recovered.
This only covers the call recordings. Any data entered when logging the call remains in the system.

How to Configure Voice Call Recording Retention & Deletion

In the bottom of the left-hand nav, click the cog icon to access your org Settings.
Under the Organization header, click Org info.
In the Organization screen, click to open the Voice tab.
Scroll down to the Outreach Voice call settings section.
Check the box next to Automatically delete recordings after a specific number of days.
Use the drop down to select the duration.
Click Save.