How to determine your Outreach Production Environment

Created by Joel Sandi, Modified on Mon, 9 Feb at 11:02 PM by Alsabana Sahubarali

Objective

An Outreach org's Production Environment (sometimes colloquially referred to as a bento) may occasionally be needed for administrative configuration of things such as the approved inbound list on your SMTP server or the SKUID overlay for your CRM.

Note: In the updated Outreach user experience, the Production Environment information is not visible as a prefix in the web application URL, which is generalized across all orgs.

Applies To

  • Outreach Admins

Procedure

  1. Log in to the Outreach platform.
  2. In the left-hand navigation, click the cog icon to enter the Settings/Administration menu.
  3. Navigate to Organization > Org info > General tab.
  4. Scroll down to the section Outreach Production Environment.
    outreach-prod-env-bento-appID.png
    Your Environment (app ID/bento) and environment Type (Live Production or Sandbox) are shown here.

Additional Information

The Outreach Status Page is a great resource to review and subscribe to for announcements and timely updates on planned maintenances, identified issues, and more related to your production environment! Learn more here.

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