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Can a prospect be added to a sequence if they are opted out?

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Mike
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Applies To

  • Prospects that are oped out of emails, calls, and/or SMS-texting

Answer

Yes, prospects can still be added to a sequence as long as the sequence does not contain a step that is configured as the communication type they are opted out of.

For example: If a prospect is opted out of only emails, they can still be added to a Call Only sequence. However, they cannot be added to a sequence that contains an Automatic email or Manual email step in it, even if there are Call steps in that same sequence.

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