How To Configure an Alias Email Address in Outreach

Objective

Set up an alias email via a secondary mailbox (email address) for your own user in Outreach. 

Need an additional mailbox? You'll need to request this from Outreach Technical Support (in most cases, Outreach allows a maximum of two mailboxes per user). Get complete details on adding a secondary mailbox to your Outreach account here.

Applies To

• Outreach Users

Before You Begin

• Users may only add mailboxes to their own User Seat. Users cannot add mailboxes to a colleague's seat.
• Users cannot add shared or group email addresses such as info@, help@, or sales@. 
• Each User has a limit of two mailboxes total.
• Users must comply with the Outreach Terms of Service.  

Procedure

1. Ensure a secondary mailbox is available in your user account.
2. In the Outreach platform, click your User's initials in the bottom left corner of the navigation sidebar.
3. Click Personal Settings.
4. Under Mailboxes, click on the mailbox you need to connect.
5. Select the applicable email provider from the Email Provider dropdown menu.
6. If available, input the primary email address in the Username field.
7. Click Enter Password and input the password used to sign into the primary email address. (Use the created App Password if applicable.)
   • Users with a Gmail address should select Gmail API (recommended) and proceed to log in with google credentials.
8. Press Enter.
9. Enable either of the Sending and syncing toggles as applicable.
10. Click Save. 

Additional Information

Outreach Resources

• How to Add, Delete, or Change an Outreach Mailbox
• Account Setup (Outreach University)
• Set Up an Alias With Gmail's 2-Step Verification

Email Provider Resources

• Protect your account with 2-Step Verification (Google Help)
• How to use two-step verification with your Microsoft account (Microsoft Help)
• Sign in with App passwords (Google Help)