How To Configure an Alias Email Address in Outreach

Objective

The purpose of this article is to provide direction to Outreach Users in configuring an alias email for Outreach.

Users must submit a Request to Outreach Support containing the secondary mailbox they need to be added to their user seat.
Users may only add mailboxes to their User Seat. Users cannot add mailboxes to a colleague's seat.
Users cannot add shared or group email addresses such as info@ or help @.
Each User has a limit of two mailboxes, in total.
Users must comply with the Outreach Terms of Service.
This article illustrates the process of adding an alias email address via Gmail; the process is similar when selecting another provider such as O365. Select the applicable provider and follow the prompts. For more information, contact your Outreach Administrator as applicable.

Access the Outreach Platform.
Click the User's initials (avatar) in the bottom left corner of the navigation sidebar.
Click Personal Settings.
Under Mailboxes, select the mailbox you need to connect.
Select the applicable email provider from the Email Provider dropdown menu.'
Input the primary email address in the Username field.
Click Change Password and input the password used to sign into the primary email address. Use the created App Password if applicable.
Hit enter after entering the password.
Click to enable the Sending and Syncing toggles as applicable.
Click Save.