Objective
Set up an alias email via a secondary mailbox (email address) for your own user in Outreach.
Need an additional mailbox? You'll need to request this from Outreach Technical Support (in most cases, Outreach allows a maximum of two mailboxes per user). Get complete details on adding a secondary mailbox to your Outreach account here.
Applies To
- Outreach Users
Before You Begin
- Users may only add mailboxes to their own User Seat. Users cannot add mailboxes to a colleague's seat.
- Users cannot add shared or group email addresses such as info@, help@, or sales@.
- Each User has a limit of two mailboxes total.
- Users must comply with the Outreach Terms of Service.
Procedure
- Ensure a secondary mailbox is available in your user account.
- In the Outreach platform, click your User's initials in the bottom left corner of the navigation sidebar.
- Click Personal Settings.
- Under Mailboxes, click on the mailbox you need to connect.
- Select the applicable email provider from the Email Provider dropdown menu.
- If available, input the primary email address in the Username field.
- Click Enter Password and input the password used to sign into the primary email address. (Use the created App Password if applicable.)
- Users with a Gmail address should select Gmail API (recommended) and proceed to log in with google credentials.
- Press Enter.
- Enable either of the Sending and syncing toggles as applicable.
- Click Save.
Additional Information
Outreach Resources
- How to Add, Delete, or Change an Outreach Mailbox
- Account Setup (Outreach University)
- Set Up an Alias With Gmail's 2-Step Verification