Objective
The purpose of this article is to provide direction to Outreach Users regarding changing email senders mid-sequence. Users also need to follow the steps if they switch mailboxes, or if the old mailbox is removed or disconnected.
Applies To
- Outreach Users
Procedure
- Access the Outreach Platform.
- Click on Sequences from the left panel.
- Select the sequence that needs adjustment.
- On the top of the sequence page, select "prospects" and filter by the prospects that need adjustment.
- If needed, remove the "owned by me" filter on the top of the prospect list so you can see all prospects in the sequence.
- Click More (three dots) button on the top of the page.
- Select Assign Mailbox from the dropdown menu.
- Select the mailbox you'd like future emails in this sequence to be delivered from.
- If you'd like all future e-mail steps to be delivered from the selected mailbox, select Yes, update the mailbox of any existing undelivered emails.
- Confirm the update by clicking Assign.