How To Add an Outreach Phone Number

Objective

The purpose of this article is to provide direction to Outreach Users in adding or importing a phone number to Outreach Voice.

Users must configure a phone number with the Outreach Platform in order to make calls. For more information regarding Outreach number types and use, refer to the Managing Outreach Phone Numbers article.
Outreach Admins have the ability to govern Outreach Voice, including the purchasing, importing, and configuring of phone numbers. For more information regarding Governance Profile Settings and how they are assigned, refer to the applicable articles listed in the Additional Resources section of this article.

Access the Outreach Platform.
Click the User's initials (avatar) in the bottom-left corner of the navigation sidebar.
Click You under the User Admin section of the Settings panel.
Click Voice in the menu bar.
Click Add Number.

Select the applicable option and proceed as outlined in the table below.

Option

Description

Purchase Phone Number

Purchase a new phone number for calls, text messages, and voicemail.

Click Purchase Phone Number.
Select the applicable number.
Note: For more information regarding purchasing and managing international number, refer to the International Number Overview and FAQs article.
Click Purchase.
Proceed to Step 7.

Import Phone Number

Import your personal phone number into Outreach for outbound calls.

Click Import Phone Number.
Input your phone number and extension in the corresponding fields.
Note: The Outreach Platform will call you to enter a verification code. You'll then be able to make outbound calls using this phone number.
Click Verify.
Proceed to Step 7.