"Something went wrong" error when trying to add personal number

Created by Mike Nomichit, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Applies To

  • Outreach Users

  • Outreach Admins

Answer

User is experiencing an error "Something went wrong. Please try again later" after adding a personal phone number.

Please note that this is an expected behavior with some phone numbers from specific countries, mainly due to their government regulations (ie: India, Qatari, Singapore, Irish, etc) as these numbers can't be imported within Outreach.

Additional Information

This article below provides additional on impacted countries and how to import number:

Are certain international phone numbers unable to be purchased or imported in Outreach?

How To Add an Outreach Phone Number

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