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How to Add New Outreach Users and Assign User/Admin Permissions

Joel
Updated

Objective

Add new users to your Outreach instance and assign them licenses. Note that your org must have open Outreach user seats (licenses) available in order to add users.

Applies To

  • Outreach Admins

Procedures

Add a New User

  1. Access the Outreach Platform.
  2. Click Administration > User Management.
  3. Click Users. 
  4. In the top right, click the Add User button.
    Note: The number of seats available to the Org is listed above and to the right of the user table, to the far right.
  5. In the Add new user window, configure your new user as applicable. This includes information relating to:

Assign a License to a User

If a user has been created already, a license can still be assigned. 

  1. Select a user.
  2. Click Edit license > Assign licenses.
  3. Select Engage.
    Screenshot 2025-03-27 at 12.00.14 PM.png
  4. Click Assign.
  5. Click Edit license > Assign add-ons.
  6. Assign the appropriate add-on.
    Screenshot 2025-03-27 at 12.04.26 PM.png
  7. Click Assign.

Resolve Potential Errors

While configuring a User seat, Admins may encounter the following: 

  • Error Message: Email has already been taken
    This error occurs when the email address input for the new User is already in use by another User. In some cases, the email address is currently associated with an inactive user in a locked seat. To determine this, filter the Users list by Locked and review the results.
  • Changes Do Not Save
    The Outreach Platform does not save the new User when all the available licenses are in use. You will need to either free up a user seat or follow the process to request added seats from Outreach.

Additional Information

For more on managing users and licenses, see:

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