When receiving inbound calls or placing outbound calls, the caller ID displays as "Unknown Caller". This issue may lead to difficulties in identifying and attributing calls to the correct contacts within the Outreach platform.
Check Saved Contact Information: Ensure that the caller's number is correctly saved in your Outreach prospects with the exact formatting used during the inbound call. Confirm that there are no extra characters, spaces, or variations in the saved contact information that might cause a mismatch.
By following the resolution steps outlined above, you can address the "Unknown Caller" symptom and ensure that your inbound calls are accurately identified and attributed within the Outreach platform. If the issue persists, consider reaching out to Outreach support for further assistance.