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Verified Caller ID in Outreach

Aye
Updated

Objective

The purpose of this article is to provide information to Outreach Users regarding the Verified Caller ID feature. 

Applies To

  • Outreach Admins

Before you begin

  • Requires Outreach Voice
  • Only impacts US purchased numbers

Overview

Verified Caller ID allows you to set a Caller ID (CNAM) for all of your US purchased numbers. In addition, this also will provide your US purchased numbers with the highest attestation level for Shaken/Stir.

Configure a Business profile 

To get started, you will need to create a business profile for your organization.

  1. Log in to Outreach as an Admin.
  2. Navigate to Admin Settings > Tools > Phone numbers > Compliance & Trust.
  3. Create a profile.

You will need the following information:

  • Business Name
  • Physical Address (Street, City, State/Province/Region, Postal Code, Country)
  • Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
  • Company Type (Private/Public)
  • Stock Ticker & Exchange (if Public)
  • Business Registration Number and Type
    • Note: For A2P 10DLC registration, you must provide your Tax ID / EIN
  • Industry
  • Website
  • Regions of Operations
  • Authorized Representative (Note: Authorized representatives must be publicly verifiable employees of your company)
    • Last name
    • First name
    • Email
    • Title
    • Job position
    • Phone number

Once submitted, your entry will be reviewed by our voice provider, Twilio. Note that approval may take 48 hours or longer.

Configure Caller ID 

Once your Business Profile has been approved, you can enter your Caller ID.

  1. Navigate to Admin Settings > Tools > Phone numbers > Compliance & Trust.
  2. Under Caller ID click Create.

Please note that Caller ID has the following requirements:

  • Maximum of 15 characters.
  • Must be a unique name or value. Cannot be a generic value such as a city/state. Cannot contain profanity.
  • Should begin with a letter and can only contain letters, numbers, periods, commas and spaces.

Once submitted and approved, your Caller ID will be shown to any call recipients whose phone plan supports Caller ID in the US. Note that there may be some delay before your Caller ID appears, and how it appears is dependent upon the carrier who is receiving the call.

Additional Information

Application-to-Person (A2P) SMS Registration Requirement 

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