Applies To
- Imports
Answer
Failed imports appear on the Imports landing page in the Outreach platform as either red or partially red progress bars indicating the imports encountered errors.
A solid red progress bar indicates the entire import failed while a partially red progress bar indicates some records failed to import into Outreach.
Clicking on the progress bar produces a dialog detailing why the import failed.
Common Reasons for Import Failures
The following are reasons an import can fail:
| Possible Cause | Explanation |
|---|---|
| Duplicate email addresses | Outreach validates each unique Prospect via email address; therefore, Outreach cannot include multiple records with the same email address on a single import file. |
| Validation Criteria Requirements Not Met | Validations are specific field values which can be set in Outreach. If a record has something outside of the validations, the import will fail. |
| Restricted Email Address | The Prospect’s email address is on the Block Creation of Prospects Safety Settings and cannot be added via import. |
| Incorrect File Type | Attempting to import a .XLSX or Numbers file is not supported in the Outreach Platform. |
| Missing Headers or Blank Rows | Empty rows creates a system error as Outreach attempts to parse the file and causes the import to fail. |
| Multiple Tags | Imports including multiple tags on records in the .CSV can cause partial import failure. Outreach recommends adding applicable Tags on the third step of the Import process. |
| Ownership Mapping | Ownership can only reliably be mapped via the Outreach ID generated in the User’s webpage URL or included as part of the User Export. Adjusting ownership differently can cause a partial failure. |
| Size Limitations | Outreach does not currently have functional size limits for an import; however, larger imports (>1000) take longer to process in the system. |