Purpose:
The purpose of this article is to provide direction to Outreach Users in applying Live Call Analytics with Outreach Kaia.
Intended Audience:
- Outreach Users
How to Manage Outreach Kaia Call Analytics:
- Begin a call with Outreach Kaia. For more information regarding Outreach Kaia Meetings, refer to the Outreach Kaia Meetings Overview article.
- In the Outreach Kaia live window, click on the “Talk Times” tab.
The top section are current User stats (i.e. The current viewer of the Outreach Kaia window). Including:
- The % of time the user has talked in the call.
- The User's longest monologue.
- Pause length, which is the amount of time between when another speaker stops talking and the User begins talking.
- The number of questions the User has asked.
- Next you will see the percentage talk time for the participants who have spoken the most.
- Last you will see the percentage talk time for the remainder of the participants. This information can be used as a reminder to engage with participants who have not been speaking.
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