How To Initiate a Live Call Analysis with Outreach Kaia

Purpose:

The purpose of this article is to explain how reps can use Live Call Analytics with Kaia to enhance their live calling experience with their prospects and customers.

Intended Audience:

• Outreach Users

How to Manage Outreach Kaia Call Analytics:

1. Begin a call with Kaia. For more information regarding Outreach Kaia Meetings, refer to the Outreach Kaia Meetings Overview article. 
2. In the Kaia live window, click on the “Talk Times” tab.
   
The top section are current User stats (i.e. The current viewer of the Kaia window). Including:
• The % of time the user has talked in the call.
• The User's longest monologue.
• Pause length, which is the amount of time between when another speaker stops talking and the User begins talking.
• The number of questions the User has asked.
  
3. Next you will see the percentage talk time for the participants who have spoken the most.
   
4. Last you will see the percentage talk time for the remainder of the participants. This information can be used as a reminder to engage with participants who have not been speaking.
   <div

Additional Resources:

Outreach University - Outreach Kaia for Users

Outreach Kaia Meetings Overview