If I reschedule a sequence task that is due, and it's configured to auto skip after X days due, will it skip the task based on the initial due date or the new rescheduled date?

Applies To

• Customers that have the Auto Skip Task SKU enabled.

• Tasks that are created from a Sequence step and configured with the 'Skip task when overdue by' setting.
  

Answer

The auto skip setting will only respect the initial due date of that sequence task. If you reschedule that due task to a future due date, the auto skip feature will not update and respect the new rescheduled date, and will only reference the initial due date. This means if you reschedule your task, the system may still auto skip that task depending on what that initial due date was.

Additional Information

'Skip task when overdue by...' feature