Managing Outreach User Session (Logout Timer) Duration

Objective

Outreach Admins have the ability to set a universal application session duration across their Outreach instance -- a timer that will require users to log back into the application to continue working in Outreach. This is important both as a general best practice to refresh a user session to include important updates, and as a security measure for sessions left idle (such as on an unattended computer).

Applies To

• Outreach Admins

Before You Begin

• The session duration setting applies to ALL users in your Outreach instance -- it cannot be set at more granular levels.
• Session lifespan must be between 1 hour and 1 year.

Procedure

1. Access the Outreach Platform as an Admin.
2. Click Administration > User management > Sign-in.
3. Navigate to Sign-in and password options and click Edit. A new browser tab will open with a box for Settings.
4. Under Settings, click the Session Options button.
   
5. In the resulting Session Options block, set values for HOW LONG SHOULD A SESSION LAST? (USERS WILL BE SIGNED OUT AND WILL NEED TO LOGIN AGAIN).
   • In the first field, enter a whole number value.
   • In the second field, select a unit of measurement from the dropdown: Hours, Days, or Weeks.
   • You cannot set a duration less than 1 hour or more than 1 year.
     
6. Click Save to complete your change.
7. Optionally click the < Back link to return to other Settings in this tab, or close the browser tab entirely to continue in your primary Outreach application tab.