MSFT Dynamics Principal User is missing prvReadEntity privilege

Created by David Sullivan, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

When attempting to sync records between Outreach and Microsoft Dynamics users can encounter an error "Principal User is missing 'prvReadEntity' privilege for entity 'entity' for example:

Applies To

  • Microsoft Dynamics
  • CRM integration

Resolution

To resolve this issue ensure the CRM integration authorization user has Read/Write privileges on the relevant entity and prvRead fields in Microsoft Dynamics.

Cause

This issue occurs when the integration user does not have read/write privileges. Often this is due to the Power Platform user lacking a license. See additional information below for the relevant Microsoft Documentation.

Additional Information

https://learn.microsoft.com/en-us/power-platform/admin/global-service-administrators-can-administer-without-license

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