Incorrect Time or Address Displayed on Prospect Dashboard

Created by Aye Myat, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

When viewing the prospect's record in Outreach, the local time displayed on the Overview tab reflects the incorrect time, or doesn't match the location selected in the prospect's profile.

time zone.png

Applies To

Outreach Users
Outreach Admins

Resolution

The time zone and location information displayed on the prospect's overview page is determined by a hierarchy of settings, depending on which fields have been populated.

If the prospect has a time zone set in their profile, the time zone selected will be reflected here. You can check the prospect's time zone settings by clicking Edit in the top-right corner of the prospect's profile, and scrolling down to Time Zone. If the prospect has a State and Phone Number entered, this time zone may be automatically determined, or it may be synced in externally from your CRM.
If the prospect does not have a time zone set in their profile, the Local Time panel will be inferred based on the prospect's assigned Account. If the prospect is assigned to an Account which has an address listed, the local time will be set to the Account's corresponding time zone.
If the prospect doesn't have a time zone set in their profile, and the prospect's account has no address listed, the local time and address will be pulled into Outreach externally from Crunchbase, who keeps a running database of company information such as address, phone, etc. Occasionally, Crunchbase can have outdated information on some organizations, or multiple addresses listed if they're an organization that operates in several states so you may see an address listed that reflects their primary office.

When exact location or time zone data is unavailable, Outreach will infer this data for your prospects based on the information available, but the most reliable way to ensure your prospect's location data is accurate is to update the time zone or address on the prospect's profile directly.

Additional Information

Sample Trigger: Automatically Assign Prospect Time Zones