Error when trying to complete a sequence task: "Uh oh! Something went wrong. Refresh the page and try again."

Created by Mike Le, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

When trying to complete a sequence task, you keep seeing the error message: Uh oh! Something went wrong. Refresh the page and try again.

Y7IRuaw09WHz9phUUyuy1CquI (2230×1694) 2023-04-06 at 5.27.38 PM

Applies To

  • Outreach Users

  • Completing a sequence task

Resolution

Check the sequence that the task is associated to and confirm if the next sequence step is an SMS/texting step. If it is, edit that step type and change it to a generic task type.

After you update and save that change, try completing the task again.

Cause

If you are attempting to use an SMS/texting sequence step, but your Org doesn't have that beta feature, it will cause that sequence task to fail because it cannot progress the prospect into a step type where the feature doesn't exist in your instance.

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