Troubleshooting Outreach Everywhere Extension

Objective

The purpose of this article is to provide direction to Outreach Users in troubleshooting the Outreach Everywhere Chrome extension. 

Applies To

• Outreach Users

Before You Begin

• Outreach advises Users to complete, save, log, and close any important information prior to starting this process as system restarts and browser updates are required steps in the troubleshooting process.
• The Outreach Everywhere extension only supports Google Chrome browser versions. 
• Enabling the extension in Incognito Mode is required to complete this process. 
• Confirm network environment and bandwidth issues are not present prior to completing this process. 
• Outreach does not support troubleshooting third-party, non-Outreach extensions.

Note: Currently, Outreach Support AI Assistant and contact options are not available in the Outreach Everywhere extension. Please log in to the Outreach web application (which also provides access to live chat and voice support) or the Outreach Support Portal (from which you can open a help request through our web form or our AI Assistant).

Procedure

1. Click the Outreach Everywhere icon and determine if the extension loads:

   If the extension...	Then...
   Loads	Proceed to Step 4.
   Does not load	Restart Google Chrome. Proceed to Step 2.
2. Determine if Google Chrome is up-to-date:

   If Chrome is...	Then...
   Up-to-date	Proceed to Step 4.
   Out-of-date	Update Google Chrome. Proceed to Step 3.
3. Click the Outreach Everywhere icon and determine if the extension loads: 

   If the extension...	Then...
   Loads	Issue resolved. No further action is required.
   Does not load	Proceed to Step 4.
4. Access Incognito Mode.
5. Click the Outreach Everywhere icon and determine if the extension loads: 

   If the extension...	Then...
   Loads	Proceed to Step 6.
   Does not load	Contact Outreach Support. No further action is required. Note: Include the completed troubleshooting steps in the support ticket as applicable.
6. Clear the browser cache. 
7. Restart Google Chrome and continue in normal mode. 
8. Click the Outreach Everywhere icon and determine if the extension loads: 

   If the extension...	Then...
   Loads	Issue resolved. No further action is required. Note: Issue is related to system or browser environment. Contact the system or network administrator as applicable.
   Does not load	Contact Outreach Support, No further action is required, Note: Include the completed troubleshooting steps in the support ticket as applicable.

Additional Information

Browse in Private

Update Google Chrome

Clear cache & cookies

Outreach Everywhere Chrome Extension Settings

Installing Outreach Everywhere Chrome Extension