Admin Configuration of Outreach app for Microsoft Teams

Created by Aye Myat, Modified on Fri, 13 Mar at 8:02 PM by Aye Myat

Objective

The purpose of this article is to guide Outreach Admins through the process of configuring Outreach app for Microsoft Teams as a notification channel. This integration for Microsoft Teams allows Outreach users to receive notifications via Microsoft Teams once set up properly.

Applies To

  • Outreach Admins.

Before you begin

  • Ensure that you have permission to add apps for Microsoft Teams.

Procedure

  1. Navigate to Administration → Organization → Org info → General then scroll down to Microsoft Teams notifications.

  2. Connect app for Microsoft Teams by following the prompts.

Additional Information

Integration for Microsoft Teams is enabled at the instance level using OAuth. Once connected, Outreach attempts to automatically map Outreach users to their corresponding Microsoft Teams users.

If the mapping is successful, users can start receiving notifications via Teams and configure app for Teams as their preferred notification channel.

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