You are making an Outreach outbound call, but you never receive the connection call on your bridged device.
User's configured to use bridge/phone voice method in their user's voice settings. Does not apply to users making calls directly on their computer via VOIP.
- Connecting voice calls to bridged soft phones, app phones, desktop phones, or mobile phones.
- Using imported number lists is not a recommended practice due to risk of outgoing calls to Prospects being registered as spam.
1.) Switch to VoIP/Computer method, Save, and test a call that way. This will help confirm if the issue is voice calls in general, or only bridge/phone method being affected.
2.) Restart the bridged voice device or app that is supposed to receive the phone call. Confirm the app/device is active, and configured to correctly to allow all incoming calls.
3.) Try removing that personal phone number and then re-adding/importing it back again.
The external app/device is not allowing the incoming call to authenticate and connect.