Objective
The purpose of this article is to provide direction to Outreach Users in adding or importing a phone number to Outreach Voice.
Applies To
- Outreach Users
Notes
- Users must configure a phone number with the Outreach Platform in order to make calls. For more information regarding Outreach number types and use, refer to the Managing Outreach Phone Numbers article.
- Outreach Admins have the ability to govern Outreach Voice, including the purchasing, importing, and configuring of phone numbers. For more information regarding Governance Profile Settings and how they are assigned, refer to the applicable articles listed in the Additional Resources section of this article.
- Using imported number lists is not a recommended practice due to risk of outgoing calls to Prospects being registered as spam.
Procedure
- Access the Outreach Platform.
- Hover over the User's initials (avatar) in the bottom-left corner of the navigation sidebar and click Personal Settings.
- Click Phone Number under the Voice section of the Settings panel.
- Click either Add Personal Phone Number or Purchase New Phone Number.
- Select the applicable option and proceed as outlined in the table below.
Option Description Purchase Phone Number Purchase a new phone number for calls, text messages, and voicemail.
- Select the applicable number.
Note: For more information regarding purchasing and managing international number, refer to the International Number Overview and FAQs article. - Click Purchase.
- Proceed to Step 6.
Add Personal Phone Number Add your personal phone number into Outreach for outbound calls.
- Input your phone number and extension in the corresponding fields.
Note: The Outreach Platform will call you to enter a verification code. You'll then be able to make outbound calls using this phone number. - Click Verify.
- Proceed to Step 6.
- Select the applicable number.
- Click Save.
The number has been configured for use with Outreach Voice and appears in the My Outreach Phone Numbers list.
Additional Resources
Outreach University - Outreach Voice
Managing Outreach Phone Numbers
Outreach Governance Profile Settings Overview
Creating and Assigning Governance Profile
International Number Overview and FAQs