Unable to listen to Calls Recordings, 'play icon' is missing

Created by Mike Nomichit, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Applies To

  • Outreach Users

  • Outreach Admins

Answer

Please note that the 'Play button'  - Listen to Recording - will be showing under the Details Column only. 
If your current Calls page layout is not showing it then you could either click on the '3 dots' next to a call or you can edit the current layout and add the 'Details' column.

Additional Information

Note that you may need to reach out to your Outreach Admins if your governance profile doesn't allow you to listen to the recordings.

 

You can also review these articles below for more details:

How To Enable Call Recording

Customizing List View Columns in Outreach

How to Listen to Voicemail from Prospects

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