Configure How Outreach Manages Prospect Imports with Duplicate Email Addresses for Microsoft Dynamics

Purpose: 

The purpose of this article is to provide direction to Outreach Admins in configuring how Outreach manages Prospect imports with the same email address from Microsoft Dynamics.  

If a Prospect with the same email address already exists in the Outreach platform, Outreach allows users the ability to remap the Outreach Prospect to the applicable Dynamics record. 

Note: Outreach will not automatically enable the option to remap the Outreach Prospect to the applicable Dynamics record. 

Configure How Outreach Manages Prospect Imports with Duplicate Email Addresses

1. Access the Outreach Platform. 
2. Click the user's initials in the navigation sidebar. 
3. Click Prospects under the System Config section in the settings panel. 
4. Select the applicable option from the How do you want to handle prospect imports with the same email address?: dropdown menu.
   
5. Click Save