Dialpad FAQs

Purpose: 

The purpose of this article is to provide information to Outreach Users regarding the Dialpad and Outreach integration. 

Intended Audience:

• Outreach Users

Notes: 

• Dialpad is a third party voice provided service limitedly supported by Outreach and is not an Outreach product. For more information regarding Dialpad, refer to help.dialpad.com. 
• Either Dialpad Professional or Enterprise is required for the Outreach/Dialpad integration to work. 

Q: Does Dialpad work with Outreach?
A: Yes. Dialpad Enterprise and Professional editions are voice providers Outreach Voice is compatible with. 

Q: Are active seats for Outreach Voice required in order to use Dialpad. 
A: Users are required to have Outreach Voice in order to benefit from the Outreach Voice features including enabling a default voice provider. 

Q: Do I have to have an active Dialpad account?
A: Yes. In order to enable Dialpad as a default voice provider in Outreach, users are required to have an active Dialpad account.

Q: How to do I set up a Dialpad account.
A: Refer to Dialpad's website for information on establishing a Dialpad account. 

Q: How do I enable Dialpad to be the organization's default voice service provider?
A: For more information regarding the admin process for enabling Dialpad, refer to the How To Enable Dialpad in Outreach Voice - Admin Process [Beta] article. 

Q: How can I remove the "Open Dialpad" Chrome popup when making calls?
A: Refer to the Enable Click-to-Call with Chrome article. 

Additional Resources: 

How To Enable Dialpad in Outreach - User Process