Purpose:
The purpose of this article is to provide direction to Outreach Admins in configuring the advanced task mapping settings to sync LinkedIn tasks to a CRM.
Intended Audience:
- Outreach Admins
Before This Procedure, Admins have:
- Added a new Custom Field in the CRM labeled: Outreach Task Type.
- Added the following Type values to the CRM picklist:
- linkedin_view_profile
- linkedin_send_connection_request
- linkedin_send_message
- linkedin_interact_with_post
- linkedin_other
- Ensured the Field Level Security is set to Visible and is visible on the layout for all user profiles within Outreach.
Advanced Task Mapping for LinkedIn Tasks
- Access the Outreach Platform.
- Access the CRM Plugin.
- Click the Task object in the Types list. Note: Generic Task mapping appears as Task <> Task.
- Click to enable the Automatically push changes to Salesforce option under Pushing.
- Click to enable the Create new Tasks option under Outbound Create.
- Click Add Condition and configure the condition as outlined in the table below:
Configuration Result Action Is Not Call
Action Is Not Email
Action Is Not SMS
State is Complete
Conditions set to All
Only completed tasks sync to the CRM.
Note: Only LinkedIn Tasks sync through this object. Removing the State is Complete conditions results in the task displaying as open in Salesforce until it is marked complete in Outreach. - Click the Fields tab in the menu.
- Add and Map the Task Type Name to the Task Type field.
- Click to enable the Updates Out option.
- Select Advanced from the More Options dropdown menu (hidden down arrow).
- Configure the Advanced Field Mappings as applicable and click Done.
- Click Save.
The LinkedIn Tasks will sync to the CRM with the applied custom activity title.
Additional Resources:
How To Add Field Level Security to Type Fields in Salesforce Lightning
How To Add Field Level Security to Type Fields in Salesforce Classic
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