The purpose of this article is provide information to Outreach Users regarding best practices for preventing outgoing calls to Prospects being registered as spam.
- Outreach Users
As a result of this initiative, when a Prospect receives your call, it is possible their phone could show the caller as UNKNOWN CALLER, SCAM LIKELY, or even block the call entirely. This is done by the Prospect's phone company and so you won't see it happening.
The following best practices can help prevent your call from being treated like this by phone companies:
- Use a purchased Outreach phone number for your caller ID instead of an imported phone number. Using an imported number can result in calls being marked as SPAM since the call is not originating from the phone associated with the imported number.
- Avoid making high volumes of short calls close together from the same phone number in Outreach. Carriers may monitor patterns of calls from the same number and label calls from that number to their customer as potential SPAM.
- Ensure your calls are targeted at Prospects who would likely be interested in receiving a call from you and that your calls have good content. If phone companies receive complaints that you are making unwanted calls to their customers your future calls will be flagged as SPAM by the carrier or even blocked.