Reinstalling the Outreach Kaia for Zoom Admins App (Step-by-Step Guide)

Objective

Remove and then reinstall the Outreach Kaia for Zoom Admins app as a Zoom admin.

Applies To

• Kaia
• Zoom admins/owners

Before You Begin

Because Zoom links apps to the user account that installs them, we recommend using a Shared User Account to manage apps. This avoids risk of an app no longer working due to a user account becoming invalid (e.g., an individual Admin user leaves the company).

Procedures

First, remove the Kaia for Zoom Admins App

1. Open and sign in to the Zoom App Marketplace as an account admin or owner.
2. In the top-right corner, click Manage.
3. In the Admin App Management section, click Apps on Account. 
4. On the Added Apps tab, find and click on the Outreach Kaia for Zoom Admins app.
   Note: 
   • If there is more than one instance of the Outreach Kaia for Zoom Admins app installed, then all of them need to be removed.
   • No other Outreach-related apps in your Zoom instance need to be reinstalled in relation to the April 1, 2026, requirement—only Outreach Kaia for Zoom Admins.
     
5. Click to open the Manage app tab.
6. In the Remove App section, click Remove.
   
7. When prompted to confirm the change, click Remove to proceed.
8. Now that the app is removed for all users on the account, continue below.

Next, re-install the Kaia for Zoom Admins App

1. While signed in to the Zoom App Marketplace as admin or owner, search at the top of the page for the Outreach Kaia for Zoom Admins app.
   
2. On the marketplace listing page for the Outreach Kaia for Zoom Admins app, click Add.
   
3. On the page notifying you are about to add Outreach Kaia for Zoom Admins, click Allow to complete the reinstallation. 

Additional Notes

After making this change, Kaia will be able to continue to join meetings. However, Zoom are changing what apps like Kaia are allowed to do as of April 1, 2026.

This means the user experience with Kaia joining meetings will change.

Kaia can only be in a meeting while the user that added Kaia is present. 

If the user that added Kaia leaves, then Kaia is also removed.

Previously, Kaia could join, and remain in meetings without the user that added Kaia being present.

Kaia can only join meetings as an anonymous user, so organizations using Kaia must have a Zoom policy that allow anonymous users to join.

Previously, Kaia would join meetings as an authenticated endpoint.

Kaia cannot join Zoom meetings in other companies.

Previously, Kaia could join a meeting in another company Zoom account if the host allowed it.