How to Reconnect a Disconnected Calendar in Outreach

Symptom

In the Calendar Setup area of your Outreach application, you see a notification indicating either:

• Calendar failed to authenticate.
• We couldn't connect most likely due to missing [provider] permissions.

To your knowledge, no User or Admin action was purposely taken to disconnect the calendar or alter connection settings.

Applies To

• Outreach Admins
• Outreach Users

Resolution

Reconnect your calendar

1. If not already there, access the Calendar setup page in Outreach by clicking your user initials > Personal settings > Meetings tile > Calendar setup.
2. Do either of the following:
   • Within the notification message, click the link to Reconnect.
   • In the tile for the Connected calendar, to the far right, click ... > Reconnect.
3. If prompted in a new window, complete steps to sign in to your calendar provider and grant permissions to Outreach.

Need to remove this calendar entirely?

If you need to remove a disconnected calendar due to problematic setup or to simply replace it:

1. In the tile for the Connected calendar, to the far right, click ... > Remove calendar.
2. Review the Remove calendar confirmation dialog, noting that it may take a few hours to complete the removal, after which you can add a new calendar.
3. Click the Remove calendar button to complete the removal submission procedure.

Note: While the removal procedure is in progress, you will see a Removing calendar... notice in the Calendar setup page. Once complete, this notice will disappear, and you may proceed to connect a new calendar in Outreach.