Why the Sequence Template Analytics don't match the Sequence Analytics

Created by Khaled Atmaz Alsibai, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Applies To

  • Sequences

  • Sequence Analytics
  • Step/Template Analytics

Answer

Please keep the following information in mind: When you add prospects to a sequence before the sequence is activated, it can cause a delay in the Step/Template Analytics. For example, the step may show that fewer emails were sent than the Sequence Insights metric. This is a known issue, and the numbers should update within 24 hours to reflect the correct metrics. As a best practice, avoid adding prospects to a sequence until the sequence is activated.

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