Import error: "Record not found"

Created by Shawn Stensberg, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

The prospect import fails with the error message, "Record not found", as shown below. 

 

Applies To

  • Importing Prospects

  • All users

Resolution

If the ID on the CSV is a Salesforce ID or Dynamics ID, map the field to External ID. Otherwise, map to a custom field or the Not mapped option.

Cause

Prospects being imported are new to Outreach but an ID on the CSV is being mapped to the ID (Outreach Internal) field on step 2 of the import process. The ID (Outreach Internal) field can only be mapped when the ID provided on the CSV matches the ID of a prospect already in Outreach.

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