Why are my templates & snippets not appearing in my search when adding to an email or sequence?

Symptom

You are trying to add a snippet or template to your message and when you click on the Add template/snippet feature button, your template/snippet does not populate in the search.

Applies To

• Outreach Users
• Sequences
• One-off messages

Resolution

1. Make sure your Google Chrome browser is up-to-date.

2. Clear Cache and Cookies:

   • Clearing your browser's cache and cookies is a crucial first step in resolving template display issues. This ensures that your browser loads the latest version of the Outreach.io website and its resources.

3. Access Outreach.io Directly:

   • It's important not to use bookmarks to access Outreach.io. Instead, type the website URL (https://www.outreach.io) directly into your browser's address bar. This will help avoid potential issues related to outdated bookmarks or saved session data.

4. Extensions and Add-ons:

   • Sometimes browser extensions or add-ons can interfere with the proper functioning of websites. Disable any unnecessary extensions or add-ons and see if the issue persists.